In the event you call 911 in Clark County and your call rings for more than ten seconds, you will now hear a recorded message advising you to stay on the line, and the next available call taker will be with you in a moment. PLEASE do not hang up if you do not get an immediate answer.
Due to increased call volume, CRESA has implemented this voice prompt to ensure callers their calls will be answered as soon as possible. “Callers will typically hang up between 8-14 seconds of ring time,” says Kris DeVore, Operations Manager at CRESA, “That hang up requires a call taker to dial the number back and wait for an answer on the line, thus increasing workload, leading to longer ring times, and more abandoned calls.”
Implementation of this 911 voice prompt will keep calls ringing into the 911 center, while decreasing the work load related to calling callers back, and ensure callers receive the fastest response possible. Once a caller is on the line with a call taker, please answer the questions by stating your emergency and KNOWING YOUR LOCATION so that correct response can be directed.
For police related calls not needing an immediate life and safety response, callers are reminded to use Clark County’s non-emergency law enforcement number 311 or 360-693-3111, however 911 should be called for ALL fire or medical complaints.