UPDATE: 11:42 AM Comcast has informed us this issue has been resolved… We have no information at this time on the cause.
Please do not call 911 just to test your lines.
Comcast customers in the City of Battle Ground Comcast are not currently able to reach CRESA 911 Directly. Comcast VOIP (Voice Over Internet Phone) lines are currently experiencing a disruption that does not allow individuals to directly reach 911 in the Battle Ground area.
Residents are encouraged if they need to call 911 during this time to use an alternative phone or call 360-696-4461. Other carrier systems, including cell phones and landlines appear to be working.
If Customers in Battle Ground try calling 911 directly, your call will be routed to a national call center that will transfer you back to Clark County. There is however a 2-3 minute delay in the this process.
Comcast is investigating and have no additional information at this time. CRESA will update when we have more information regarding the system being restored.
Again… If you have an emergency in Battle Ground and need to call 911, please use an alternative phone or call 360-696-4461.