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Comcast Reports Multi-State Outage Effecting Calling 911

UPDATE: Comcast has resolved the issue regarding the 911 outage. CRESA has conducted tests to verify the issue has been resolved. Thank you for your patience during this outage.


Comcast has reported a multi-state issue effecting  Comcast VOIP (Voice Over Internet Protocol) including the Portland Metro Region.


  • 911 Systems in Clark County are functioning properly.


  • The impact is to Comcast VOIP Customers only and affects both non-emergency and 911 calls.  Other carrier systems, including cell phones and landlines are working.


  • If you are a Comcast VOIP Customer and cannot get through to 911 use a cell phone or landline to call 911


  • Please do not call 911 to test your lines.


Comcast is investigating and we have no additional information at this time. CRESA will send another press release when the system is restored.


Public Alert Link

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