CRESA Always Here, Always Ready

From Our Director – Thank You

The second week of April has been set aside as National Public Safety Telecommunicators week.  Initially established in 1981 this weeklong event is a time for us to recognize, celebrate and thank those who have dedicated themselves to helping others and truly serve as the first link in our Public Safety Response system.

Public Safety Dispatchers serve as the critical link between the callers and the responding agencies.   Working as an effective team, they provide pre-arrival instructions and calm reassurance to the callers while giving important information and updates to the responding units. We are blessed with Dispatchers who take their responsibilities seriously and who care deeply about the community we serve as well as the officers, fire fighters and medics they work with each day.

We expect a lot, asking them to get it right each and every time.  Over the course of the last year, I have had to opportunity to listen to many of our Telecommunicators.  In each case, I am impressed and proud at how they skillfully gather vital information from callers; many who are scared, confused, and dealing with traumatic events as they unfold, often not sure where they are, or what to do next.   In a precise fashion, they determine a priority and dispatch the appropriate help.  All while listening for, and sharing information to the responding to Police, Fire and EMS units.  Last year here at CRESA they did this more than a thousand time a day.

Our community is fortunate to have some of the best in the industry and it is my honor to be able to work with them on a daily basis.  They stand prepared 24 hours of the day, seven days of the week, “Always Here, Always Ready.”

This year is special in the fact that congress has proposed legislation which would appropriately reclassify Public Safety Telecommunicators with other “Protective” occupations (as opposed to administrative/clerical occupations) in the Standard Occupational Classification.  The 9-1-1 SAVES Act is currently being reviewed in the US Senate and could use your support.

Please join me this week and take the opportunity to thank them and show your support for the great job they do each and every day.

Dave Fuller

Director, Clark Regional Emergency Services Agency

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