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CRESA’s Doug Smith-Lee Awarded Prestigious Dr. Jeff Clawson Leadership Award

In February, we shared that CRESA had been re-accredited for the 8th time as a Medical Accredited Center of Excellence (ACE) by the International Academies of Emergency Dispatch (IAED), There are only 11 emergency dispatch centers throughout the world that have achieved this feat.  

In April, while the quality assurance team from CRESA was receiving this certification in person,  Doug Smith-Lee was awarded the Dr. Jeff Clawson Leadership Award.  This award is the highest honor there is at the International Academy of Emergency Dispatch.  The honor is so prestigious, it’s not given out every year. The award exemplifies individuals that have dedicated commitment and passion for saving lives, implementing protocol and helping others understand protocols, so they too, can carry the torch to continue to save lives and impact our communities in a positive way.  

Here are some of Doug’s achievements that were mentioned:

  • Has been involved in medical dispatch since the 80’s
  • Served as a paramedic for many years
  • Implemented a full comprehensive system for EMD (Emergency Medical Dispatch) in 1993
  • Was the manager for Oregon health services
  • Involved in Homeland Security Activities through work at CRESA Emergency Management
  • Is on the College of Fellows for the National Academy 
  • Is actively involved in EMD/Quality Assurances processes in the Pacific NW and recently guided BOEC (Bureau of Emergency Communication for Portland) as they recently implemented Priority Dispatch EMD.

CRESA is the only 911 agency in the Pacific NW that is an Accredited Center of Excellence (ACE with the International Academy of Emergency Dispatch.)  Doug was key to making that happen.  Doug made it a requirement in the ambulance contracts for Clark County/ Vancouver  that they must follow our lead and achieve high ranking standards as well, resulting in, of course, a higher patient care from start to finish.

Some of the benefits of CRESA’s re-accreditation include:

  • Ensuring we continue to safely match emergency resources based on the patients’ needs;
  • Increasing community confidence in the service the agency provides; and
  • Increasing consistency and professionalism.

As part of the presentation, Doug was also presented with a check, to the charity of his choice, for $500 in which Doug chose Behind the badge.   

From all of us here at CRESA, we just want to say Congrats and Thank You to Doug, for the tremendous role in seeking, setting and ensuring we continue to strive in providing the highest level of service we can for the residents of Clark County WA.  Congrats once more!!  So proud to have you on the team!! 

Clark County

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