CRESA Always Here, Always Ready

Request Records

Would you like to request 9-1-1 or other Public Records? Visit the CRESA Public Records Portal to submit your request.

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When to Call 9-1-1

and when not to! It is important to know when you should or should not call.

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Prepare, Be Ready

and get involved! Learn how to be prepared for an emergency.

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Approaching Storms – What You Need to Know

We are expecting the arrival of a one, two punch with two  storms bringing heavy winds and heavy rain.  The first storm is expected to hit Thursday and the second storm to hit Saturday.

Check back here for the latest updates.

**A Message from area Public Works**

High Winds and Heavy rain expected  –  The National Weather Service expects up to 4 inches of precipitation in the next five days.   Below are some items to consider:

  • Most of flooding we may see will be because of leaves clogging storm drains, not because of waterways surging over their banks.
  • Please DO NOT rake, sweep or blow your leaves onto roadways where they can clog storm drains, causing flooding and create driving hazards.
  • Clark County and and the City of Vancouver  offer coupons for free leaf disposal.  These are available on both agencies websites.
  • If you see an urgent problem, call 911.  If you see an issue that does not pose an imminent threat to public safety, call Clark County Public Works for incidents outside the City of Vancouver and other city limits.  (Those numbers are listed below.)
  • Clark County does have sand and sandbags available for emergency situations.  Please see locations below based on your location.
  • Report down trees by calling 360-397-2446.  Crews can use chain saws to cut up trees and limbs and clear obstructions.
  • The one exception is where power is involved.  Clark Public Utilities needs to respond to those incidents.

Current Weather Information

We rely on the National Weather Service to provide us with the most up to date forecasts and detailed weather information.  This information will be updated as weather changes.

National Weather Service Forecasting Office

Current Forecast for the Region 

General Flood Warning & Precautions

  • Turn around don’t drown! Just 12 inches of rushing water isdownload enough to wash away a small car.  NWS Turn Around Don’t Drown
  • Clear street drains in your neighborhood throughout the storm.  Cleaning them just once may not be enough as the rain may wash more leaves onto the drain. Clark County Residents should not try to clear storm drains on busy streets. Call Clark County Public Works at (360) 397-2446 to report clogged storm drains or flooding outside of city limits. 
  • Keep gutters clean, watch for drainage issues around your home
  • Tips from Clark County Public Works Before, During, and After A Flood

Sandbag Information

  • DO NOT call 9-1-1 to request sandbags or inquire about public sandbag locations
  • Most large hardware and home improvement stores carry material needed for sandbags
  • Some area Public Works agencies may provide public sandbag assembly areas:
  • Sandbags are available from Clark County Public Works (2 locations)
    • 78th St Operation Center 4700 N.E. 78th St.
    • 149th Street Operations Center 11608 NE 149th St.
    • Sandbag assembly required, remember to bring your own shovel
    • Do not reuse sandbags from previous flood
  • Sandbags are available to residents of the City Of Vancouver (2 locations)
    • In front of fence near the sign at the former Golden Skate site, 4915 E Fourth Plain Blvd
    • Near the driveway access at Vancouver Public Works’ East Operations site, 912 NE 192 Ave
    • For More information from Vancouver Public Works click here.
  • Sandbags are available for residents of Battle Ground (Self-serve)
    • Flex Use Building, 1308 SE Grace Ave
  • Sandbags are available to residents of Camas   (2 locations)
    • Operations Center 1620 SE 8th Ave
    • 4010 NW Astor Street near NW 38th Ave.
    • For More information on Sandbags in Camas click here.
  • Sandbags are available to residents of Ridgefield
    • Abrams Park  End of Division off of N 5th Ave.

    Sandbags are available to residents of Washougal  (3 locations)

    • 2300 block of North L Street
    • Silver Star Search & Rescue 13th & A Street
    • Public Works Operations 2201 C Street

Road Status: Closed or Restricted Roads

Information about flooded, impassable, or restricted roads will be posted here as information becomes available:

There are no current closures

Information Telephone Numbers & Links

PulsePoint Down in Clark County for System Maintenance

download-10Early Tuesday, October 11th, the PulsePoint App will be down in Clark County for system maintenance.

This maintenance will not affect individuals needing to call 9-1-1.   “It doesn’t change business as normal for the public,” said Katy Myers,  Technical Services Manager, “to the public, calling will not be effected.”

CRESA will be making notification of PulsePoint availability when all systems are back online and made available.  

Battle Ground Comcast Customers Unable to Reach CRESA 911 Directly

UPDATE:  11:42 AM   Comcast has informed us this issue has been resolved…   We have no information at this time on the cause.

Please do not call 911 just to test your lines.

Thank You

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Comcast customers in the City of Battle Ground Comcast are not currently able to reach CRESA 911 Directly.  Comcast VOIP (Voice Over Internet Phone) lines are currently experiencing a disruption that does not allow individuals to directly reach 911 in the Battle Ground area.

Residents are encouraged if they need to call 911 during this time to use an alternative phone or call 360-696-4461.  Other carrier systems, including cell phones and landlines appear to be working.

If Customers in Battle Ground try calling 911 directly, your call will be routed to a national call center that will transfer you back to Clark County.  There is however a 2-3 minute delay in the this process.

 

Comcast is investigating and  have no additional information at this time. CRESA will update when we have more information regarding the system being restored.

Again… If you have an emergency in Battle Ground and need to call 911, please use an alternative phone or call 360-696-4461.

 

 

CRESA 911 Adds Voice Prompt When Calling 911 in Clark County

images-3In the event you call 911 in Clark County and your call rings for more than ten seconds, you will now hear a recorded message advising you to stay on the line, and the next available call taker will be with you in a moment.  PLEASE do not hang up if you do not get an immediate answer.

 

Due to increased call volume, CRESA has implemented this voice prompt to ensure callers their calls will be answered as soon as possible.   “Callers will typically hang up between 8-14 seconds of ring time,” says Kris DeVore, Operations Manager at CRESA,  “That hang up requires a call taker to dial the number back and wait for an answer on the line, thus increasing workload, leading to longer ring times, and more abandoned calls.”

 

Implementation of this 911 voice prompt will keep calls ringing into the 911 center, while decreasing the work load related to calling callers back, and ensure callers receive the fastest response possible.  Once a caller is on the line with a call taker, please answer the questions by stating your emergency and KNOWING YOUR LOCATION so that correct response can be directed.

 

For police related calls not needing an immediate life and safety response, callers are reminded to use Clark County’s non-emergency law enforcement number 311 or 360-693-3111, however 911 should be called for ALL fire or medical complaints.

CRESA Introduces Text to 911

911 Centers in Washington and Oregon are currently working on upgrading their systems in order to accept Text to 911.  CRESA along with seven other 911 agencies in the region are pleased to announce that the ability to text to 911 is now available in the Portland Metro Region including Clark County.

Why is Texting 911 Important? 
Texting is intended to benefit people that may not be able to speak due to an emergency such as a home invasion or abusive partner, as well as individuals who are deaf, hard of hearing, or have limited speech capabilities

Who Has Text-to-911 Capability in Oregon & SW Washington?
As of August 2016, Text-to-911 is available in the following counties in Oregon and SW Washington:

  • Clatsop County (Oregon Coast)Text-to-911 is now available in-Astoria (OR)Cla (1)
  • Clackamas County (Lake Oswego east to Mount Hood)
  • Columbia County (St. Helens and county northwest of Portland)
  • Clark County (Vancouver and Southwest Washington)
  • North Marion County (Woodburn and Valley corridor)
  • Multnomah County (City of Portland, Gresham)
  • Washington County (West of Portland to to the north Oregon Coast)

You can see the map of which 911 agencies this initiative covers by clicking here.

Does Text-to-911 replace voice 911 calls?
Texting should ONLY be used when you are unable to make a voice call to 911. If you are able to place a voice call, we are able to gather information more quickly from you about the emergency, your location and what hazards responders may encounter.  If, however, you are unable to place a voice call, Text-to-911 is an option you can use to share this same information.

The key thing to remember is Call if You Can, Text if You Can’t.

Here is a video from our 911 friends in Vermont to illustrate why Text-to-911 can be especially useful for the deaf and hard of hearing communities

For more information regarding text to 911 in SW Washington and NW Oregon, please visit: www.nwtext911.info

For more information regarding text to 911 in Washington State, visit: http://mil.wa.gov/emergency-management-division/e911/texting911

 

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CRESA Introduces Smart 911 for Clark County

CRESA has recently begun working on introducing Smart 911 for Clark County.  As CRESA works behind the scenes to bring this service for residents of Clark County, it’s not too early for you to do your part and create your Safety Profile. Visit Smart911.com and start your Safety Profile today!

What is Smart911?

Smart 911 is a service that allows residents to create a free Safety Profile for their household that includes any information they want 9-1-1 and first responders to have in the event of an emergency.  Then, when anyone in that household dials 9-1-1, from a phone associated with their Safety Profile their profile is immediately displayed to the 9-1-1 call taker providing additional information that can be used to facilitate the proper response to the proper location.  At a time when seconds count, Smart911 provides details that could impact response the second an emergency call is placed.  which could be the difference between life and death.

How does Smart911 work?smart911-screenshot

 

How Can I sign up?

You can sign up for Smart911 at Smart911.com and create a Safety Profile for your household to give 9-1-1 valuable information about yourself, family members, your home, pets and even vehicles that will display automatically on the 9-1-1 call takers’s screen when you make an emergency call.  It’s private, and secure and you control what information is in your profile.  These details can save seconds or even minutes during an emergency.

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CRESA Says Goodbye to Director Pendergrass

 

2016 has already bSONY DSCeen a year with many long time CRESA staff members beginning the next chapters in their lives as they retire.  This week we say good-bye to another as Director Anna Pendergrass  joins the ranks of retired.

Anna joined CRESA in 2004 when she was recruited as the Operations Manager.  In that position she oversaw the day-to-day functions of the emergency dispatch center, where 9-1-1 calls are received and where operators send police, fire, and medical experts in response.    She also oversaw employee training and continuing education programs, as well as performance quality assurance and accreditation for the agency and dispatchers.

Anna took over as CRESA director in June of 2011 being selected for her experience, intelligence, historical knowledge, her rapport with employees, partners and responding agencies.

Anna’s legacy here at CRESA will be long lasting.  Under her direction, CRESA moved from a controlled approach, where “safe” actions were often taken to avoid negative repercussions, towards an innovative and “Lean” approach, where ideas advancing CRESA and the industry in new directions are encouraged.  Managers and staff are empowered to develop and try new ideas.  Anna has a unique strength in reducing difficult-to-understand ideas, mechanisms, program or processes to their basic parts, embracing the concept of “less is more” to “keep it simple.”

As CRESA prepares for Anna start the chapter of her life, we asked her a few questions reflecting back on her career in Public Safety.

 

Fondest memory:

Anna met her husband (Alan) on the job.  They have been  and married for 37 years!  Anna also shared she has enjoyed being able to watch and help people grow and be successful.

 

Hardest moment on the job:

Watching and supporting staff when an officer/responder gets shot or injured.   Anna had only been at CRESA a couple weeks when Brad Crawford got killed.  Seeing the impacts on employees was the toug_MG_5260hest.

Another tough moment was while at the first agency where she started her career, a dispatcher committed suicide.

 

Biggest change during your tenure:

Anna mentioned there have been many changes but she remembers when she started dispatching in 1976, there were no computers, dispatchers wrote everything on radio logs and complaint cards.  They then typed up daily activity (event) logs. Today disAnna HSpitchers sit in front of 5 monitors helping them organize each and every call in real-time.

The other big difference…  There was NO 9-1-1 nationwide at this time.  Individuals had to call the response agency’s 7-digit number, (yes 7 digits, people didn’t have to dial the area code at that time).  There has been a huge change in how people call with now a majority of calls coming into the center via cell phone.

 

What you will miss most:

The people…….  They are amazing, supportive of each other and really do care about their community, the citizens and officers/responders they work with.

 

Plans for your next chapter:

Anna has some amazing plans for the next chapter of her life including taking time to smell the flowers.  Anna is an avid gardener and [plans to spend plenty of time “parking” my yard out.

Anna also enjoys the outdoors and plans on spending time cycling, hiking, sailing, and traveling.  Two incredible trips include climbing Kilimanjaro and a hot air balloon ride over the Serengeti.

I need another lifetime.   Enjoy life to its fullest, be happy, don’t take things too seriously.  Life is to short and keeps marching on!

 

Anything else you would like to share:155CRESA0912

Anna has a great perspective on life as she shared this wonderful tidbit on life.   “Enjoy life too its fullest, be happy, don’t take things too seriously.  Life is too short and keeps marching on!”

 

Well from all of us here at CRESA Anna, we wish you the very best as you enjoy a well deserved break.  You will be missed, and we will keep “marching on!”  Thanks for your time at the helm!!

 

 

 

Fireworks.. What Ya Need To Know

The 4th of July is once again just around the corner, and in many parts of the county, fireworks go on sale June 28th.  Now, just because they are on sale, doesn’t mean it is legal for them to be discharged.  It seems each year there are a few new changes regarding when and where they can be discharged in Clark County, so here is our best effort to catch you up on this year’s important information.

Please do not call 9-1-1 to report noise or inappropriate violations.

From CRESA 911: Please call 3-1-1 (360-693-3111) regarding a complaint of individuals using fireworks outside approved dates/hours, or loud/illegal fireworks. Only call 9-1-1 if someone is injured or something is on fire.

Legal fireworks: Buy only from a licensed fireworks stand with items clearly labeled with the name of the item, manufacturer and instructions for proper use. Firecrackers, bottle rockets, M-80s, M-100s and blockbusters are illegal and can cause serious injury or death.

Supervise children closely: Only adults should light fireworks. Do not allow young children to play with fireworks. Older children should only be permitted to use fireworks under adult supervision. Children must be at least 16 years old and present identification to legally purchase fireworks. Be vigilant about keeping matches, lighters and fireworks safely away from youngsters.

Tribal fireworks: Fireworks sold on tribal lands may not be legal off the reservation. 

Always follow directions on the label: Even sparklers, which burn at more than 1,000 degrees Fahrenheit, can be dangerous if used improperly. Light only one firework at a time and don’t try to re-light a “dud.” Protect your eyes and never have any portion of your body directly over fireworks.Untitled picture

Clear the lighting area: Light fireworks outdoors in a clear area at least 25 feet from people, houses, vehicles, dry leaves, grass and flammable materials. When you are done, be sure to soak your fireworks before disposing of them. Always keep a hose or bucket of water close by to extinguish any small, unintended fires. If clothes catch fire, remember to cover your face and STOP, DROP and ROLL until the fire goes out.

Keep your pets safe and secure indoors: Be sure to keep your pets indoors with curtains and windows closed. Be sure your pet’s collar is secure and license tag is current. If your pet is not currently licensed, get a license before fireworks go on sale June 28. If your pet gets loose, the license will help get your pet home and allow emergency medical care, if needed. If your pet goes missing, check with the Humane Society for Southwest Washington at (360) 693-4746.

Be a good neighbor: Pick up spent fireworks and dispose of them properly once they have cooled. Soaking used fireworks overnight in a bucket of water before placing them in the trash is a good idea. They should not be left in the street for sweepers, nor should they be left in rights-of-way.  

From Clark County:  Clark County has also added a new online tool that can be found on their website.   www.clark.wa.gov/community-development/fireworks  “This new resource will help take the confusion out of when  and where fireworks legally can be set off this July 4 season, whether you live in the unincorporated area or with a city,” said Fire Marshal Jon Dunaway.  “It also works on mobile devices, so people can find the the legal information anytime, anywhere.”

From the City of Vancouver:  Fire Marshal Heidi Scarpelli also stated the VFD will have fireworks patrols out.   More information can also be found on the City of Vancouver’s webpage including helpful information if you are uncertain if you live within the city limits.  www.cityofvancouver.us/fireworks

FIREWORK Discharge Times: Fireworkdishargetime

Fireworks may be discharged in unincorporated Clark County  NORTH of 219th Street between: June 28 through July 3rd from 9 am to 11 pm; July 4 from 9am to Midnight.

Fireworks may be discharged in unincorporated Clark County  SOUTH of 219th Street: July 4 from 9am to Midnight.

Fireworks may be discharged  in the City of Vancouver:  July 4 from 9 am to Midnight 

Time to Sign Off!!

IMG_2717

Janie and Greg Chaney on Janie’s last day at CRESA

Today marks the last for one long time Dispatcher at CRESA.  Today, after 40 years of taking 911 calls in Clark County, Janie Chaney officially hangs up her headset as she and her husband Greg (who retired for the Clark County Sheriff’s Office last week after 30 years) begin the next chapter of their lives.

When Janie hangs up her headset at the end of today she will putting an exclamation mark on a 40 year career that has seen many changes in emergency dispatching in Clark County.  Through name changes, automated systems, and countless upgrades, Janie has been witness firsthand how 9-1-1 dispatching has changed.   Listen in to Janie’s Farewell Radio Broadcast from this morning.

AttacFullSizeRenderhed is Janie’s Farewell Radio Broadcast from this morning.

Here at CRESA, Janie will leave some big shoes to fill.  Her knowledge, dedication, and respect among first responders is something that cannot easily be replaced.  As Janie walks out of our doors for the last time, we want to thank her for the years of service and dedication, and wish her and Greg the best as they start the next chapters of their lives!!

 

 

 

Have You Heard of Cascadia Rising?

download (25)Next week, CRESA Emergency Management will join with our partners from across Washington, Oregon and throughout the Pacific Northwest for one the largest earthquake exercises ever in the state’s history.  “Cascadia Rising” simulates a 9.0 Cascadia Subduction Zone earthquake and tsunami along the Washington and Oregon coast.

Thousands of people including military personnel, will be participating to test joint response efforts to one of the most complex disaster scenarios facing the Pacific Northwest.    In fact we will see some national guard troops participating in our region.

 

 

Here in Clark County, the Emergency Operations Center will be open as we would be in any emergency as we test some of our local capabilities.  Our main task will be to coordinate the disaster recovery efforts and figure out ways to communicate with individuals in the county following the mock disaster.

As for any exercise or drill, our focus will be in identifying what works well in our plans and where we may have gaps that we can fix or address better.

CRESA has been working  with amateur radio operators in preparation to this exercise. Communication in any emergency is always a difficult situation.  In a wide spread catastrophic disaster like a 9.0 earthquake, that task will be even more difficult.  Sharing critical informatiimage2on about shelters, where to find food, water, medical assistance, and information about loved ones will become an even more daunting challenge.   We talk  regularly about the high likelihood of micro islands within the county, as the main communication infrastructure will likely be knocked down, amateur radio operators will be needed.

Still government can’t do it all.  It doesn’t matter how much government prepares – following a Cascadia event, there simply won’t be enough manpower to immediately reach everyone that has been impacted.

As we gear up for this exercise to test our capabilities to respond to a major disaster, we ask you to test your own personal preparedness! We urge you to develop a family communication plan, prepare an emergency kit including water, food, and other essentials for your family and home.

Spend some time getting to know your neighbors, learning about the needs and resources you may have in your neighborhood, and even consider taking a few steps to map your neighborhood.  Work with your neighbors to determine your own resiliency plans.  Don’t forget about pets.  Take a couple small steps to prepare today!!

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