CRESA Always Here, Always Ready

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Your PNW Hot Weather Guide

Hot Temperatures are expected over the next several days.   The National Weather Service models currently are predicting temperatures rising over the weekend and nearing the century mark by the beginning of next week. 

The following is a guide in keeping Family, Friends, and pets safe during heat-related events here in the Pacific Northwest.

Things To Consider:

  • Stay indoors and in an air-conditioned environment as much as possible unless you’re sure your body has a high tolerance for heat.
  • Drink plenty of fluids but avoid beverages that contain alcohol, caffeine or a lot of sugar.
  • Never leave any person or pet in a parked vehicle.
  • Check frequently on people who are elderly, ill or may need help. If you need help, arrange to have family, friends or neighbors check in with you at least twice a day throughout warm weather periods.
  • Make sure pets have plenty of water

If You Go Outside:

  • Plan strenuous outdoor activities for early or late in the day when temperatures are cooler; then gradually build up tolerance for warmer conditions.
  • Take frequent breaks when working outdoors.
  • Wear a wide-brimmed hat, sun block and light-colored, loose-fitting clothes when outdoors.
  • At first signs of heat illness (dizziness, nausea, headaches, muscle cramps), move to a cooler location, rest for a few minutes and slowly drink a cool beverage. Seek medical attention immediately if you do not feel better.
  • Avoid sunburn: Use a sunscreen lotion with a high SPF (sun protection factor) rating.
  • Wear lightweight, light-colored, loose-fitting clothing
  • NEVER leave anyone, especially children or pets, in a closed, parked vehicle.

Check Regularly On:

  • Infants and young children
  • People aged 65 or older
  • People who have a mental illness
  •  Those who are physically ill, especially with heart disease or high blood pressure
  • Visit adults at risk at least twice a day and closely watch them for signs of heat exhaustion or heat stroke.
  • Infants and young children, of course, need much more frequent watching

Even on hot days, many rivers and lakes in Southwest Washington remain cold:

  • Cold water − especially when high or swift − can immobilize even the strongest swimmer in minutes.
  • Know the water: Washington waters are cold enough to cause hypothermia even on the hottest summer day. Hypothermia can weaken even strong swimmers.
  • Know your limits: drowning often occurs when a swimmer tires.
  • Wear a life jacket when swimming anywhere without lifeguards or whenever you boat, jet ski, go tubing or do other water sports.
  • Ensure children wear life jackets. Inflatable toys and mattresses will not keep children safe. By law, children 12 and younger must wear a Coast Guard-approved life jacket or vest on all vessels 18 feet or smaller.
  • Never leave children unsupervised in or near water, even for a minute. Drowning can happen swiftly and silently. Supervision requires complete attention, even if other adults are present.
  • Always avoid alcohol when swimming or boating.

Heat Related Illness:

Although any one can suffer from heat-related illness, some people are at greater risk than others. Check regularly on Infants and young children, people aged 65 or older, and those who are physically ill, especially with heart disease or high blood pressure.

Heat stroke can cause death or permanent disability if emergency treatment is not provided. Warning signs of heat stroke may include a body temperature above 103°F; red, hot, and dry skin (no sweating); rapid, strong pulse; throbbing headache; dizziness; nausea; confusion; and unconsciousness.

If you see any of these signs, have someone call for immediate medical assistance while you begin cooling the victim. Place the victim in a tub of cool water or in a cool shower, or spray the victim with cool water from a garden hose. Do not give the victim fluids to drink.

Less severe heat related illnesses include heat exhaustion and heat cramps. Signs are heavy sweating, paleness, muscle cramps, weakness, headache and vomiting. Drink cool, nonalcoholic beverages. Seek medical attention if symptoms worsen or last more than an hour.

Heat cramps usually affect people who sweat a lot during strenuous activity. This sweating depletes the body’s salt and moisture. The low salt level in the muscles causes painful cramps.

Kid’s and 9-1-1

What Should I Teach My Child about Calling 9-1-1?

Many children know to dial 9-1-1 in an emergency, but often do not know other important information, such as their address or how to reach a parent at work. Here is some of the most important information children need to know about calling 9-1-1:

  • Teach your children their names, their parents names, their home address and home phone number
  • Teach your children the name of your employer and phone number
  • Teach your children what an emergency is and when to call 9-1-1
  • Teach your children how to hold the phone properly so that they can speak clearly to the dispatcher
  • Teach your children that it is against the law to call 9-1-1 as a joke or prank
  • Teach your children not to be afraid to call 9-1-1 if there is any doubt whether they should call
  • Calling a parent at work before calling 9-1-1 can waste valuable time. Give them permission to call 9-1-1 if they think there is an emergency

Do you know what number to call in an emergency? Emery the Emergency Penguin wants to help you learn about how to call 911, when to call 911 and where to call 911.

Emery’s 911 Kids Corner

Do you know what number to call in an emergency? Emery the Emergency Penguin wants to help you learn about how to call 911, when to call 911 and where to call 911.

Learn the do’s and don’ts of calling 911

What if No One Answered 9-1-1

Have you ever wondered what you would do if 911 didn’t answer?  Unfortunately, it’s pretty likely that in the last 5-8 years 911 service or your telephone service has experienced some type of outage.  If you were lucky, you didn’t need 911 during those outages – but what if you did?  The voice and data systems that provide wireline and wireless services to consumers and the 911 system form a complex network that supports your 911 call from the device you call from all the way through to the 911 call taker – we like to refer to this continuum of service as “from call maker to call taker”.

With so many providers, networks, hardware and software playing a part in your phone call to 911 it’s not surprising that there might be an outage of some sort.  Who is affected and what services are affected can be very difficult to isolate and identify – and this is where you come in.  Depending on the circumstance you may have different options.  Below we identify some options for you to try depending on the circumstance:

If you have an emergency and reach for your phone to call 911 and don’t have a dial tone or are unable to make the call –  what can you do? 

  • Ask someone else to call on a different line or device / phone.  Your phone may be damaged or out of service, so asking another person to try can help identify if the issue is isolated to you.
  • Use a different service provider to make the call.  If your cell phone can’t get through, try your landline.  Or ask your friend or coworker, who has a different cell phone provider, to make the call.  Sometimes one provider is having an issue, but others aren’t.
  • Try texting to 911.  Sometimes a voice call won’t work, but a text will.

If you have an emergency but when you call 911 it rings but no one ever answers – what can you do?

  • Don’t hang up!  Remember that our 911 call takers and dispatchers can get very busy and while we prioritize incoming 911 calls as the first ones to answer, you may have to wait.  Our telephone system is designed to put you into a queue if we are unable to answer the phone at around 45 seconds.  You will hear a message if this happens.  Hold on the line and wait for the call taker to pick up.  I know it seems like a long time, but trust us, we are doing the very best we can.

If you have an emergency and all the above fails – what can you do?

  • Call our ten digit emergency number – 360-696-4461.  We have a restricted number of calls we can take at one time on this line, so you could hear a busy signal when you call.
  • Call 311.  Remember 311 is our non-emergency line, but these calls are delivered on a different network than our 911 calls, so if 911 is down we may be able to receive calls on 311.
  • Call the ten digit equivalent to 311 – 360-693-3111.  Sometimes the 311 short code doesn’t work for certain areas or certain providers.  If you can’t get through dialing 311 you can try the ten digit line instead.

At CRESA, we  have a talented, compassionate staff that we are not only proud of for the work they do while at CRESA, but also for their dedication to the communities they live in.  Like many jobs in Public Safety, the role of a 9-1-1 Dispatcher brings with it great stress.  This career path isn’t for everyone, and there is much more involved to be successful than just managing a switchboard.  Our 9-1-1 Dispatchers and Call-Takers need to stay professional and take the lead to help get critical details from callers, all while helping send the correct help to those in need.  

We are proud of our dedicated staff and the leaders they are outside the walls of CRESA.   Your “first” First-Responders are  dedicated to the communities they live in outside of their work hours.  The faces of CRESA run deep within the communities we serve to help make them just a little bit better!  CRESA Cares… Behind the Headset, and in Our Community!

In His Own Words… From Our Director

Each year during National Public Safety Telecommunications Week, we share a word from our Director, Dave Fuller highlighting the week. Also included is the proclamation from Governor Inslee marking this as National Public Safety Telecommunications Week.

CRESA’s Employee’s of the Year!

Each year, CRESA employees have a chance to nominate peers for Employee of the Year who demonstrate the CRESA Values. Two awards are given out, and one of those is the CRESA Dispatch Employee of the Year.  The other award is given to an employee from one of the other three divisions (Admin Services, Tech Services and Emergency Management) from CRESA. 

Nate Myers

Nate Myers has been named CRESA Dispatch Employee of the Year! We asked Nate to share a little about himself, in his own words. Let’s first take a moment to introduce you to Nate:

How long have you worked for CRESA? 12 years 6 months.

What is the best part of working for CRESA?  The 4 on 4 off schedule.

What was the most interesting job you did before CRESA?  Loomis Fargo in Vegas.  It was the backup for the US Treasury, so there were always millions of dollars in the vault.  Also, I was able to be an extra on Criss Angel Mind Freak during my employment with them, too.

Brag about your family.  My parents are the most caring and considerate people. They will give you the shirts off their backs if you need it.  They constantly opened their home if someone was in need of a place to stay.  I have the greatest wife and step kids.  KimKim gives me love I never knew existed, always makes sure I am taken care of first and is the most amazing chef.  Josie, my daughter, is a great barista and is the first to ask if I need anything from town, or if she can help with errands.  Christian, my son, works at a warehouse in Camas and is always smiling.  I am his favorite, much to Kim’s disbelief. 

Tell us some of your hobbies?  I love being with my family, camping, paddleboarding, having bonfires and BBQ’s (well KimKim does all the BBQ work).  Taking long motorcycle rides on my Indian motorcycle on the backroads around my house.  Travelling, playing video games and just spending time with family and friends.

Aside from work, what is something else you excel at?  Helping others.

What was your favorite vacation and why?  The year KimKim gave up spending time with the kids on Mothers day and surprised me with a trip to see my Mom so I could spend mothers day with her when they were living in Georgia.  It had been so many years since I had spent a Mothers Day with my mom.  It was the greatest surprise and an amazing trip.

What food or drink item can you not live without?  Well water is the obvious choice, but I love rootbeer.  It is way too hard to narrow down food with KimKim as my wife.  

During COVID lockdown, what did you do to keep your sanity and have fun?  On my days off, I would go out on the back deck, have a cup of coffee and call my Mom and Dad.  It’s so peaceful and calming out in the country where I live.  Also, staying active in group texts with friends.  The conversations are always comedic relief, but can be therapeutic too if we just need to vent or talk things out, I have that group I can trust.

Last but not least, give us some words of wisdom that has helped you on your journey.  Be yourself, be honest and don’t be afraid to have tough conversations. 

 Here are Nate’s nominations: 

  • Nate is the go-to guy when you need to know a random CAD command, can’t figure out the phone, or just need a side hug (well, before COVID). He is hyper-aware of what is going on in the room and always is willing to help. When under pressure, he remains calm and cool….kicking butt day after day. He isn’t just a technical expert. He is caring and is one of the first to notice if you are having a bad day. He is super funny and I feel lucky to work with him.
  • I am nominating Nate for employee of the year. There are many reasons why, but let me highlight a few: he is “Mr. Fix It” when we have a tech problem and he consistently jumps into action to resolve the concern. He’s giving of his time to share his knowledge no matter what the scope if he knows sharing his perspective will make someone else’s life or job function easier. He’s “Mr. Cool” on the radio when big business is going down, the constant professional making CRESA and its team look their best.  One of his greatest attributes is I don’t think Nate has ever met a stranger, he is inclusive and diverse and a friend to everyone.
  • Nate is a certified training officer and this year he was a SME for our phone system cutover as well as traveling to Thurston County to assist them with their phone system cutover.

Kirsten Cole

This year, Kirsten (Kirby) Cole was also named Employee of the year representing the other departments of CRESA.  Let us first take a moment to introduce you to Kirsten.  We asked Kirsten to share a little about herself, in her own words:

How long have you worked for CRESA?  25 years

What is the best part of working for CRESA?  Flexible schedule, awesome co-workers, interacting with customers (I love talking with people!)

What was the most interesting job you did before CRESA?  Receptionist/assistant for a former governor of a neighboring state J

Brag about your family.  Married for 16 years (almost)…two awesome sons…two great grandkids… And, the best rescue kitty!

Tell us some of your hobbies?  Drinking coffee and shopping.  And, I love camping with my husband (I have to shop while en route because I don’t travel well with our trailer.  J)

Aside from work, what is something else you excel at?  Drinking coffee, shopping, organizing

What was your favorite vacation and why?  Puerto Aventuras – This was the most relaxing trip I have ever been on – and, the habanero salsa…the best ever!

What food or drink item can you not live without?  Coffee!!!

During COVID lockdown, what did you do to keep your sanity and have fun?  Drank coffee…lots and lots of coffee!!!  And, took neighborhood walks on the weekend.

Last but not least, give us some words of wisdom that has helped you on your journey.  I firmly believe in treating others as I would like to be treated and hold myself accountable when I don’t.

Here are Kirsten’s nominations:

  • Kirsten stepped up and took on a leadership role in the EOC for a position she was not trained for. She became the Logistics Section Chief and was responsible for keeping numerous care agencies throughout Clark County supplied with PPE. She worked tirelessly to take control of the effort and quickly became part of the Emergency Management Team. Without her hard work and leadership, the PPE Donation & Distribution Warehouse would have stumbled. Kirby also trained new EOC volunteers numerous times and worked to improve inventory management systems. Her teamwork, positive attitude, and non-stop work ethic during the pandemic created a bright & cheery space in a chaotic environment. 
  • Kirstin went above and beyond working in the EOC Logistics Section and the COVID-19 PPE warehouse in 2020.  Even though this was not her division or job description, she became absolutely essential to the efforts in the EOC, stepping up to lead the inventory, order tracking and fulfillment processes for the PPE warehouse.  She demonstrated incredible Dedication in this role, working many overtime hours in 2020.  She demonstrated exceptional Integrity in her attention to detail, organization and reliability.  She demonstrated consistent Creativity in developing many of the COVID warehouse processes and procedures from scratch, plus juggling her regular job duties.  She demonstrated clear Communication, training others on logistics section duties, and always keeping us informed of how the warehouse operations might affect us.  She demonstrated obvious Concern, understanding the importance of the work being done to distribute PPE and how it helped our community. It is obvious why Kirstin fell naturally into this important role in 2020; she is one of CRESA’s most competent, organized and reliable employees.  She is who you go to if you want something done timely and done right. 
  • Kirstin Cole was assigned to the EOC on March 16th, 2020, as the Logistics Section Chief with minimal experience and training. In the next eleven months she and Anthony developed a process flow that has resulted in the successful processing of over 700 requests from over 300 agencies totaling 3,235,680 items. She has coordinated the delivery of over 30,000 COVID test kits to local hospitals and clinics. She and Anthony developed a “just-in-time” training program that allowed us to onboard and train LOG section volunteers in under 4 hours.  During the first COVID peak (4/20-7/20) she supervised the onboarding and training of over 15 volunteers. She accomplished all this while still doing her normal job and maintaining a positive attitude.

Congratulations to both Nate and Kirsten!  In a year that had many challenges, thank you for your dedication!

When Seconds Count, Don’t Let Any Cost, Cost You!

When seconds count, there’s no time to hesitate.  In trauma situations the first 60 minutes is known as the Golden Hour (time from when the trauma occurs to the time the patient is delivered to advanced health care intervention).  During a traumatic event, it can be easier to know when that Golden Hour starts, but in other circumstances when it’s not as clear to see what’s going on, seconds count. 

But what about those instances where there is a need for medical assistance, that aren’t trauma related?  You might be alarmed at the number of calls CRESA receives from loved ones or  caregiver of someone who needs assistance,  instead of the person that actually needs the help.  It happened in my family, and I am certain you know of someone who called a family member or caregiver first instead of calling 9-1-1. 

There could be many reasons why someone might hesitate calling 9-1-1, including denial, being too scared, not wanting to bother anyone, or worrying about the cost of medical personnel showing up at their home. 

What does it cost to call 9-1-1?

If the concern is the potential cost involved by calling 9-1-1, there is no cost in calling 9-1-1 or for Law Enforcement and Fire Departments to respond if you need assistance.   These services are all supported by local and state taxes we pay and provide these services to whomever may need them at any time. 

AMR, the ambulance service provider in most of Clark County, also does not charge for just responding.  The only cost involved is when services are provided. There is no charge for the initial evaluation.

Another way to help save time when seconds count, is Smart 911.   Smart911 provides details that could impact response the second an emergency call is placed, which could be the difference between life and death.

What is Smart911?

Smart911 is a service that allows residents to create a free Safety Profile for their household that includes any information they want 9-1-1 and first responders to have in the event of an emergency.  Then, when anyone in that household dials 9-1-1, from a phone associated with their Safety Profile their profile is immediately displayed to the 9-1-1 call taker providing additional information that can be used to facilitate the proper response to the proper location.  

How does Smart911 work? 

With Smart911, you can provide 9-1-1 call takers and first responders critical information you want them to know in any kind of emergency.

When you call 9-1-1, your Smart911 Safety Profile displays on the 9-1-1 screen and the 9-1-1 call takers can view your addresses, medical information, home information, description of pets and vehicles, and emergency contacts. You can provide as much or as little information as you like.

Smart911 is a national service meaning your Smart911 Safety Profile travels with you and is visible to any participating 9-1-1 center nationwide.

Safety Profiles can include:

  • People living in your household
  • Phone numbers associated with your family
  • Pets, service animals, and livestock
  • Medical conditions and allergies
  • Medications and medical equipment
  • Property details, layout, and utility information
  • Vehicle descriptions
  • Emergency contacts

How Can I sign up?

You can sign up for Smart911 at and create a Safety Profile for your household to give 9-1-1 valuable information about yourself, family members, your home, pets and even vehicles that will display automatically on the 9-1-1 call takers’s screen when you make an emergency call.  It’s private, and secure and you control what information is in your profile.  These details can save seconds or even minutes during an emergency.

Types of Information You Can Enter into Smart911

  • Medical Conditions                         
  • Senior and Elderly Care        
  • General Emergencies 
  • Physical Disabilities or Special Needs
  • Pets and Service Animals

The information in Smart911 goes beyond Clark County. Because Smart911 is a national service, your Smart911 Safety Profile travels with you and is visible to any participating 9-1-1 center nationwide.

3-1-1 When and How?

Just a few years ago, Clark County had just one number to call to connect with their local law enforcement.  This meant that if you had a non-emergency complaint (like someone had stolen your bicycle overnight) you had no choice but to call 911 to report the crime.  Community members now can also call 311 or 360-693-3111 to reach the  same 911 dispatchers to report non-emergency issues for local law enforcement. 

Why?  Using this line helps us prioritize calls coming into the center and keeps the 911 lines open for emergencies and those that need immediate assistance! When you dial 311 you will hear a recorded message with alternate phone numbers and resources you may need. CRESA is a busy place, serving all incorporated and unincorporated areas of Clark County as the 911 answering point and dispatch center for our local law enforcement, Fire and EMS providers. The dispatchers and call takers may need to place you on hold to answer other incoming calls. Please be patient with us as the same call takers and dispatchers that answer 911 are also answering 311.

CRESA is a busy place, serving as both the 911 answering point for all of incorporated and unincorporated Clark County and is also the dispatch center for local law enforcement and fire / EMS responders. Please be patient, as the same people answering 911 emergency calls and dispatching responders are the same people answering 311.

A few guidelines to follow when deciding if you need 911 versus 311:

  • Always use 911 for any fire and medical call, no matter how minor you think the medical complaint is
  • Call 911 if your police complaints involves a gun, is a crime happening now, or a situation that requires police to prevent or stop an injury or property damage
  • 311 is the alternate number to report non-emergency law enforcement related complaints

If you are unsure, call 911 and we will get you the right help or refer you to the right resource.  

Answers to Questions You May Have:

Question: If I have a problem after hours that is not an emergency, is there another number I can call beside 9-1-1?

Answer: Yes… You can dial 311  or 360-693-3111 in Clark County.  If you have a concern about anything that is “in progress,” call 9-1-1, state the problem, the location, and a description of subjects or vehicles. We can always refer you to other agencies if we determine it is not an “in progress” emergency. Even a 5 minute delay can make the difference whether police can find the bad guy. Don’t delay; call right away!!!

Question: I called 9-1-1 and they asked me if I had an “in progress” emergency. I said “no” and they put me on hold for a long time. Why did I have to wait?

Answer: Dispatchers may need to put you on hold if you do not have an “in progress emergency. When dispatchers take “in progress” calls such as medical, (ie. cardiac arrest, choking and childbirth), armed robberies and fires, they may need to put you on hold so they can take care of priority situations. That doesn’t mean your call is not important, but some calls take priority over non-emergency calls that have taken place in the past or are not in-progress events.

Question: I called 9-1-1 for an ambulance and I got a fire truck and an ambulance. Why did you send me a fire truck too?

Answer: Every time someone calls 9-1-1 for a medical situation, dispatchers utilize medical triage software that guides your call to get you the best response for your medical emergency.  Oftentimes, a fire truck or a rescue vehicle are paired with an ambulance to get you a fast and efficient response.. Fire Crews are trained in Advanced Life Support (ALS) and Basic Life Support (BLS) treatment protocols.  Fire Crews can provide treatment prior to ambulance arrival.

A 9-1-1 Calling Guide ( A Pandemic Version)

Calling 9-1-1 is serious business.  We want you to call 9-1-1 to receive help for emergencies, potential emergencies, or if you are not sure it is an emergency. However, if you have never had to call 9-1-1, you may be asking;

  • What happens when you call for help?
  • What should you say?
  • What does the person on the other line need to know?
  • What if you forget something?

Dispatchers are trained to pull and assess information from a caller. Expect them to guide you with questions.  They know what information they need to get first in order to ensure the right type of help arrives in a timely manner, and the best way to get the assistance you need is to answer the questions in the order they ask them.    It takes an average of 24 seconds and as long as 60 seconds sometimes JUST to confirm the location where help is needed.   Our best advice is to try to stay calm and listen and answer the questions dispatchers ask, and Know Your Location!

Here’s a quick guide to help us help You:

Let the dispatcher know what is happening. Is there a crime in progress? Is there a fire?  Does someone need medical help? This information lets our dispatchers know what type of help you need.

We want to know where the situation is occurring. Knowing your Location is critical in getting the right help to you as quickly as we can.  Provide an exact address if you know it and don’t forget the floor and apartment number if you are in a building.  Unsure of where you are?  A nearby intersection or landmark will help.  

When did the incident occur? It is important to know if this is an active situation so our dispatchers can prepare the first responders to know what to expect.

Let us know who is involved. We want to know if it is a family member, someone you know, or a stranger.  It also helps to know if there are multiple people involved and who they are.

If a weapon was used then let us know. Telling a dispatcher about weapons helps keep the public and first responders safe.

Tell us if anyone is injured. If someone is hurt, our dispatchers will ask you a series of questions to determine what type of care is needed.  Our dispatchers are also trained to provide medical instruction until a medic arrives.

If you speak another language or dialect tell us right away. At the push of a button, we can connect to a translator.  CRESA has translated 9-1-1 calls in more than 170 languages.  

Text to 9-1-1 is also available if it is unsafe for you to make a voice call or for individuals with hearing impairments.  Do Not use Emojis and be sure to share your location and the nature of your emergency in the first texts you send.  Remember to Call if You Can, Text if You Can’t!


You may notice if you have called recently that we have started asking some additional questions pertaining to Covid-19.  We are asking these questions for every call where a responder may have the opportunity to make contact with you.

In order to keep both our citizens and responders safe, we are doing everything we can to minimize exposure and to prevent our responders from having to quarantine which could cause drastic shortages in staffing.  Doing this allows us to inform our responders that additional protective measures should be taken in order to minimize exposure.

Here are the questions you can expect to hear:

1.   Has s/he had contact with someone who has or thought to have the Coronavirus?  We are trying to figure out if you, the subject or the patient has been in contact with someone who may have or was thought to have Covid-19.

2. Is there anyone at the location who has been diagnosed with or is quarantining for Covid-19?  We are asking this to determine the length of time since diagnosis or when the quarantine process started to help us determine risk.

3. Does s/he have any flu or Covid-19 like symptoms?  This would include the following:

  • Difficulty breathing
  • Cough
  • Fever
  • Chills
  • Muscle pain
  • Sore throat
  • Loss of taste or smell

You will also notice that we have started asking people to meet responders at the door or at the front of the facility when they arrive if it is safe to do so.  Since we know that avoiding being in close quarters with those outside our circle can also minimize our risk of exposure, you may be asked to do so.

It is important to remember the type of response is based on the emergency.  CRESA’s 9-1-1 call center receives more than 1,000 calls per day.  Not every call can or should involve emergency units traveling at high speeds with lights flashing and sirens blaring.  This type of response comes with inherent risk for the public and the first responders, but is rightly reserved for life-threatening emergencies.  Consider using 3-1-1 if your call is not an urgent life and safety call. (More on 3-1-1 Coming tomorrow)  

We hope you rarely have to call 9-1-1.  But if you, or someone else is experiencing an emergency, then keep these tips in mind.  Our 9-1-1 dispatchers will help you get the help that you need in a timely manner.  We appreciate your patience and cooperation as we work to keep one another safe.

Big Hollow Update

Final fromFrom Northwest Incident Management Team 12


The Big Hollow Fire is 15 miles northwest of Carson and 7 miles southeast of Cougar, Washington. Weather today will be cool with a possibility of light precipitation. Heavy rain is predicted to move into the area Wednesday and stay through Saturday. Northwest Team 12 will be transitioning off the Big Hollow Fire at 6 PM tonight, to be replaced by two Type 3 teams. One on the east side and one on the west side of the fire. The members of Northwest Team 12 greatly appreciate the outpouring of community support, offers of assistance, and encouraging signs along the road.

Yesterday’s Operations:

Crews finished the control line behind the guard station at Government Mineral Springs and they continue to monitor the area. An indirect control line was finished along the north and east flanks of the fire. Heavy equipment was moved out of the S6000 and S1000 road and will be reassigned to another area of the fire.

Today’s Operations:

Fire crews are carefully watching the fire in case it backs down towards the Wind River Highway and are prepared to suppress and hold the fire if it reaches the Highway. At Government Mineral Springs, fire crews are continuing to patrol and monitor the situation. All other portions of the fire are in patrol and monitor stage, with some clean-up still being finished.


All level 1 evacuation orders have been dropped. There continues to be a level 3 evacuation order in effect for Government Mineral Springs. Area closures include most developed campgrounds, dispersed camping, most forest roads and trails in southwest Gifford Pinchot National Forest. Closures for the Siouxon Block and Merrill Lake Natural Conservation Area also are in place. The Industrial Fire Precaution Level for Gifford Pinchot National Forest remains at IFPL III.

Safety Message:

Please stay out of fire closure areas for your safety and that of the firefighters. Be cautious when driving on wet roads and in smoky or foggy conditions.

Big Hollow Fire Update #11


From Northwest Incident Management Team 12
The Big Hollow Fire is 15 miles northwest of Carson and 7 miles southeast of Cougar, Washington. There will be cool temperatures and rain showers thorough the day. Another storm system is expected by the middle of next week.

Yesterday’s Operations:

The south and west areas of the fire are in patrol and clean-up stage. Finishing work and clean-up was conducted along the 31 Rd. Fire near Wind River Highway continues to be monitored. Hand crews continued to improve the trail system in the southeast area of the fire near Government Mineral Springs, and continued to monitor.

Today’s Operations:

Patrols will continue along the 57 and 58 roads. A pause will be taken along the S6000 and S1000 roads to reassess the roads. Crews will monitor fire on the ridge west of Wind River Hwy. and in the Wind River drainage. The 31 road system will be prepped and any fire that reaches FS 30 will be suppressed. The road to Government Mineral Springs will be prepped to the guard station. Crews will monitor around Government Mineral Springs and provide point protection around structures with sprinklers and hose lays. Hand crews will continue prepping Trapper Creek Trail


There is a level 3 evacuation order in effect for Government Mineral Springs. There is a level 1 evacuation order in effect north and west of the fire, including Yale, Cougar, Northwoods and parts of Amboy and Yacolt. Area closures include most developed campgrounds, dispersed camping, most forest roads and trails in southwest Gifford Pinchot National Forest. Closures for the Siouxon Block and Merrill Lake Natural Conservation Area also are in place. The Industrial Fire Precaution Level (IFPL) for the National Forest has been reduced from an IV to a II.

Safety Message:

Please stay out of fire closure areas for your safety and that of the firefighters. Be cautious when driving on wet roads and in smoky conditions.

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