What is Smart911?

Smart911 is a service that allows residents to create a free Safety Profile for their household that includes any information they want 9-1-1 and first responders to have in the event of an emergency. Then, when anyone in that household dials 9-1-1, from a phone associated with their Safety Profile their profile is immediately displayed to the 9-1-1 call taker providing additional information that can be used to facilitate the proper response to the proper location.

At a time when seconds count, Smart911 provides details that could impact response the second an emergency call is placed, which could be the difference between life and death.

How does Smart911 work?

With Smart911, you can provide 9-1-1 call takers and first responders critical information you want them to know in any kind of emergency.

When you call 9-1-1, your Smart911 Safety Profile displays on the 9-1-1 screen and the 9-1-1 call takers can view your addresses, medical information, home information, description of pets and vehicles, and emergency contacts. You can provide as much or as little information as you like.

Smart911 is a national service meaning your Smart911 Safety Profile travels with you and is visible to any participating 9-1-1 center nationwide.

Safety Profiles can include:

  • Smart911 Saves Time and Saves Lives (PNG) Opens in new windowPeople living in your household
  • Phone numbers associated with your family
  • Pets, service animals, and livestock
  • Medical conditions and allergies
  • Medications and medical equipment
  • Property details, layout, and utility information
  • Vehicle descriptions
  • Emergency contacts

How Can I Sign up?

You can sign up for Smart911 at and create a Safety Profile for your household to give 911 valuable information about yourself, family members, your home, pets and even vehicles that will display automatically on the 911 call takers' screen when you make an emergency call. It's private, and secure and you control what information is in your profile. These details can save seconds or even minutes during an emergency.

How Does Smart911 Help?

Smart911 ProfileMedical Conditions

For individuals who are affected by epilepsy, diabetes, Alzheimer's, dementia, allergies, autism or other medical conditions, Smart911 can inform responders of their conditions as well as medications and emergency contacts.

Senior and Elderly Care

For active seniors, a Safety Profile can provide peace of mind that in the event of an emergency 911 would have details on their home, and medical needs. For caretakers, they can be assured that if the person they care for needs to dial 9-1-1 when they are alone, their details are available and the caretaker can be listed as an emergency contact.

General Emergencies

For all individuals, there is always a risk of unplanned accidents or events. Whether in a vehicle or in your home, even the most basic details such as the address association with a mobile phone can be available to 9-1-1 and response teams to send help fast.

Physical Disabilities or Special Needs

For those who have a physical disability, mobility restrictions, special needs, sensory issues, triggers related to certain conditions, or language barriers, it is vital for responders to know about the person, and what type of assistance, special equipment, special consideration or language assistance they may need to evacuate their home, receive transport or receive help from an emergency responder.

Pets & Service Animals

For individuals with pets or other animals, your Safety Profile can alert police to their presence when entering your home and Fire crews can be aware of exactly how many people and pets need to be evacuated from your home. For owners of a service animal, you can alert responders that your animal needs to be transported with you.

Is Smart 911 Available in Clark County?

Yes! CRESA 9-1-1 is happy to provide Smart 911 as part of the suite of 9-1-1 services provided for Clark County, Washington including the cities of Battle Ground, Camas, La Center, Ridgefield, Vancouver, Washougal, Yacolt, and unincorporated areas of Clark County. Download a Smart911 Brochure (PDF).

Smart 911 Travels with You!

The information in Smart911 goes beyond Clark County. Because Smart911 is a national service, your Smart911 Safety Profile travels with you and is visible to any participating 911 center nationwide. Check the Smart911 website to find out if an area you are traveling to participates.

Smart911 Can Even Be Used For Businesses

Smart911 Building Layout (PNG) Opens in new windowEmergencies occurring on school campuses, healthcare, and other commercial properties present first responders with unique challenges, which can impact their ability to provide assistance. These facilities can be difficult to access. They may be locked or have gates; they can be confusing to navigate once accessed; and often the 911 caller is not very familiar with the facility's layout. Find out more about Rave Facility (PDF).

With Rave Facility, you can take an active role in protecting your employees, students, guests, and property by providing any information about your facilities that you want 9-1-1 and first responders to know, ahead of any emergency.

Register your organization.